Eurolines Quality Charter
Convinced that your total satisfaction must be the permanent
concern of the European coach companies united in Eurolines
Organisation, we commit ourselves:
To provide you quick and clear information on all Eurolines
To make the purchase of your ticket and all supplementary
services much easier by the most appropriate means (distance
selling, dispatching through the post or at the starting
To welcome you in a positive way in all our sales points which
are clearly identified as being partner of the mark Eurolines as
well as on board of our coaches.
To choose stops which can easily be spotted and are easy to
reach and permit you to wait in comfortable and secure
To do all our best to respect the published time tables despite
all inevitable problems linked to road transport.
To let you take advantage of the most recent developments
concerning comfort on board our coaches (adapted means of
signalling, seat spacing, toilets, airco, and eventually video and
To have you transported by fully professional drivers who listen
attentively to your needs and have all necessary equipment to
ensure you a comfortable journey (telephone, info cassettes, sales
documents, city maps, and so on).
To transport your luggage in a secure way (preliminary
identification, help by loading and unloading as long as it is not
To inform you about the possible connections necessary to enable
you a comfortable journey.
To handle within a reasonable time all technical problems which
can not be foreseen and are beyond our control, and to inform you
about a possible delay and the continuation of your journey
(instant repair, alternate coach, alternative route…).