- Where do I book a Eurolines ticket?
• The start point of your intended journey defines which
Eurolines country office you must book with. Whilst tickets can be
purchased at a Eurolines local office or by telephone, we recommend that advance
tickets be purchased online through the Eurolines country
Selecting your country start point here will open a new
tab and take you directly to the Eurolines country
- Travel passes and discount cards. Do Eurolines offer these?
Yes. Click Eurolines Pass for
more details and to book. In addition, some Eurolines member
countries also have regional discount cards with specific terms and
conditions of use that can only be purchased locally. We
recommend that you ask the agent at time of enquiry/booking.
- Discounts for children, students, senior citizens or disabled. Are they offered by Eurolines?
Yes. Eurolines member countries typically offer discount for
these age categories and disabled travellers. However, the level of
discount and terms and conditions may vary between countries. The
definition of age categories are typically as follows:
- Infant/Baby: 0-3
- Child: 4-11
- Youth/Student: 12-25
- Adult: 26-59
- Senior: 60+
We recommend that you ask at the time of booking if you believe
that you could be entitled to one of these discounts and the
conditions that apply.
- Documents. What official documents are required for travel with Eurolines?
The documents required will vary according to age, nationality
and the countries being
visited and transited. It is the
responsibility of all passengers to check and
obtain all official documents such as passports, visas
health certificates to travel with Eurolines. Here is a link to
very helpful website: www.visahq.com
- When buying a Eurolines ticket, who is my agreement (Terms & Conditions) with?
Eurolines is a federation of 32 highly respected coach operators
across Europe operating under a united Eurolines brand. The country
where a passenger(s) books a ticket(s) determines which Eurolines
company passengers' travel contract is with.
For example, if a passenger makes their booking in the UK at an
appointed travel agency, UK call centre or www.eurolines.co.uk, their
contract is under the terms and conditions of Eurolines UK.
- Children and young adults travelling. What is Eurolines’ general policy?
Passengers under 16 years old can only travel on Eurolines
services if they are accompanied by an adult over the age of 18. If
the adult who is travelling with them is not their parent or legal
guardian, children will be required to show written authorisation
from the parents or legal guardian.
Passengers between the age of 16 and 18 years old are allowed to
travel on Eurolines services on their own if they provide all
personal and travel documents required by their country of
citizenship for the countries they are travelling to and
transiting. We recommend that you ask the Eurolines agent at the
time of enquiry/booking to verify the policy regarding the carriage
of children and adolescents.
- Disabled Passengers. What is Eurolines general policy?
Eurolines welcomes disabled passengers aboard our coaches. It is
important to emphasise that Eurolines does not have direct
control over the mainly publically owned coach stations and stops
used across our network and therefore the facilities for
disabled passengers - particularly those in wheelchairs vary
greatly. Eurolines is pleased to provide this link to a list of
major city coach stations where wheelchair
assistance is provided.
- Are discounts available for disabled passengers?
Disabled passengers are generally charged the same fares as all
other passengers. However, for those disabled passengers
where their handicap requires a helper to travel, many Eurolines
partners will offer a discount for that helper. We recommend that
you ask the local Eurolines agent at the time of enquiry/booking
for details of their disability discount policy.
- Can I take my own wheelchair onboard a Eurolines coach?
Yes. Passengers must provide their own non-electric, folding
wheelchair which will be stored in the coaches' luggage
compartment when on the move.
- Can I take my sensing dog onboard a Eurolines coach?
Passengers registered as blind by their national state are
allowed to be accompanied by their own registered sensing dog. It
is entirely the owners' responsibility to ensure that their dog
travels with all the correct up to date documentation and
inoculations for the intended journey, including those countries
that are transited en-route.
- Animals. Are they allowed on a Eurolines coaches?
With the exception of registered sensing dogs for the
blind, the carriage of any pet or animal aboard Eurolines
coaches is strictly forbidden.
- Should I have travel insurance?
Eurolines strongly advises all passengers to take out adequate
travel insurance. Some Eurolines member companies offer the
facility to purchase travel insurance at the same time.
- Does Eurolines apply booking modification and cancellation charges?
Yes but the amount levied can vary according to the ticket type
and must be checked with the Eurolines
operator/country where the ticket(s) were purchased. As a guide,
these are the modification and cancellation charges that typically
apply on the Eurolines network:
Generally there is no limit to the
number of times a standard ticket can be changed providing the fees
as indicated are paid each time.
>48 hours before departure: €3-€5
<6-48> hours before departure:
€6-€10 per ticket
<6 hours before departure: Not
Only one modification allowed
>48 hours before departure:
€6-€10 per ticket + difference between promo and standard fare
<48 hours before: Not
>48 hours before departure: 25%
of ticket price
<6-48> hours before departure:
50% of ticket price
<6 hours before and after
departure: 100% of ticket price
Cancellation at any time: 100% of
- Open return tickets. Does Eurolines offer these?
Yes the majority of Eurolines member countries offer the
facility to book open return tickets but please note that there is
usually a small administration charge to confirm your return
booking. It is recommended that you check the terms and conditions
of open tickets at time of booking.