Eurolines Quality Charter
Convinced that your total satisfaction must be the permanent
concern of the European coach companies united in Eurolines
Organisation, we commit ourselves:
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To provide you quick and clear information on all Eurolines
products.
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To make the purchase of your ticket and all supplementary
services much easier by the most appropriate means (distance
selling, dispatching through the post or at the starting
point).
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To welcome you in a positive way in all our sales points which
are clearly identified as being partner of the mark Eurolines as
well as on board of our coaches.
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To choose stops which can easily be spotted and are easy to
reach and permit you to wait in comfortable and secure
conditions.
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To do all our best to respect the published time tables despite
all inevitable problems linked to road transport.
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To let you take advantage of the most recent developments
concerning comfort on board our coaches (adapted means of
signalling, seat spacing, toilets, airco, and eventually video and
seat belts).
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To have you transported by fully professional drivers who listen
attentively to your needs and have all necessary equipment to
ensure you a comfortable journey (telephone, info cassettes, sales
documents, city maps, and so on).
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To transport your luggage in a secure way (preliminary
identification, help by loading and unloading as long as it is not
oversized).
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To inform you about the possible connections necessary to enable
you a comfortable journey.
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To handle within a reasonable time all technical problems which
can not be foreseen and are beyond our control, and to inform you
about a possible delay and the continuation of your journey
(instant repair, alternate coach, alternative route…).